It is our intention to provide you with a high level of customer service at all times.
If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to: Compliance Department; xxxxxxx Ltd, or call: xxxxxxxxxxx. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk
Dolphin Property Finance Ltd trading as Dolphin Finance is an appointed representative of xxxxxxx Ltd which is Authorised and Regulated by the Financial Conduct Authority and is entered on the Financial Services Register (https://register.fca.org.uk/s/) under reference xxxxxx. Dolphin Property Finance Ltd is a registered in England and Wales with company number 15077496. Registered Office: 6 Beaufighter Road, Weston Super Mare, BS24 8EE.
We are a credit broker and not a lender. We have access to an extensive range of lenders. Once we have assessed your needs, we will recommend a lender(s) that provides suitable products to meet your personal circumstances and requirements, though you are not obliged to take our advice or recommendation. Whichever lender we introduce you to, we will typically receive commission from them after completion of the transaction. The amount of commission we receive will normally be a fixed percentage of the amount you borrow from the lender. Commission paid to us may vary in amount depending on the lender and product. The lenders we work with pay commission at different rates. However, the amount of commission that we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement.
Your initial mortgage consultation is always free of charge. Depending on the complexity of your mortgage there may be a fee for our mortgage advice and arrangement service, which will be discussed and agreed before you make a mortgage application. A fee of up to 1% of the mortgage amount may be charged depending on individual circumstances. A typical fee is £499, plus we will receive a commission from the lender.
The FCA does not regulate some forms of Business Buy to Let Mortgages and Commercial Mortgages to Limited Companies. The information contained within this Website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.