It is our intention to provide you with a high level of customer service at all times.
If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to: Compliance Department, Connect IFA Ltd, 39 Station Lane, Hornchurch, RM12 6JL, or call: 01708 676110. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk.
Prefer to talk to us first?
You can also raise any concern with us directly by email at enquiries@dolphinfinance.co.uk, or by writing to Dolphin Property Finance Ltd, 1 Coldbath Square, London EC1R 5HL.
